How do you know if your documented healthcare processes are effective?
One hospital who has implemented ISO 9001:2000 has provided resources in
training individuals in the organization to be internal auditors. This hospital
has about eight internal auditors that audit all thirty-seven patient care and
support processes continuously. Further, each documented process has established
monitors and measures that are evaluated twice a year in senior management
meetings. The senior management team critiques the effectiveness, suitability
and adequacy of all thirty-seven processes twice a year.
Examples of the significant accomplishments that a hospital achieved
by pursuing the ISO 9001:2000 as a Healthcare Quality Management System.
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Identified and defined best practices for all hospital wide patient care
processes (outpatient, inpatient and emergency department) and support
processes (e.g. maintenance, calibration, purchasing, receiving, contract
management). |
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Policy and Procedure Clean-up |
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Forms and Document Clean-up – Index per Department and Hospital Wide |
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All physician orders sets and protocols reviewed at least once a year. |
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On-line Risk Occurrence Entry Implemented |
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Centralized the Product Recall Process which includes medication,
equipment, devices, food |
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Capital Request – Reviewed process & policy, enhanced checklist |
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Need for Unit Clerks Identified and identified other needed resources |
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as your ISO 9000 for Healthcare Registrar today.
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