Key ISO 9001 Improvement Objectives for Healthcare

Step three in utilizing the ISO 9001 framework for developing a healthcare quality management system involves establishing the improvement objectives. Below are examples of objectives set by one healthcare organization during their pursuit of ISO 9001 as a quality management system.

Sample Improvement Objectives

• Improve Patient Satisfaction

  • Goal: Improve to 70th Percentile

  • Department Goal: Reduce Wait time for Outpatient Registration to < 4 minutes

• Improve Patient Safety

  • Goal: Reduce Medication Error Rate to < .3%

  • Goal: Reduce fall rate to < 2.6 per 1,000 patient days

Note: Organizational/Hospital-wide objectives are then translated to related departmental, process, individual goals/objectives
 

Why ISO 9001:2000 certification for healthcare? What are the benefits of ISO 9001:2000 for healthcare organizations? Why did one hospital pursue certification to ISO 9001:2000? Are there many hospitals certified for the ISO 9001:2000 standard? Are employees and physicians involved with the hospital certification process? How do you know if your documented healthcare processes are effective? Give an example of the significant accomplishments that a hospital achieved by pursuing the ISO 9001:2000 standard as a Healthcare Quality Management System.

Status of Quality Improvement Movement in Healthcare ISO 9001:2000 Applied as a Healthcare Quality Management Tool Process for Using ISO 9001:2000 to Develop a Healthcare Quality Improvement Plan Key ISO 9001 Improvement Objectives for Healthcare ISO 9001:2000 as a Healthcare Quality Management System Benefits of ISO 9001:2000 as the Framework for Managing All Healthcare Quality Certifications Linking ISO 9001:2000 requirements to Product/Service Quality