Deriving Value from ISO 9001 QMS Whitepaper

Whitepaper Abstract:
Introduction:

From the time the ISO 9000 series of quality management standards were released in 1987, there have been concerns that certification of a quality management system did not necessarily assure stakeholders that conforming product or service would be delivered to the customer on time.  To a large extent these concerns continue today.  In 1995 QS-9000 was introduced with the thought that things would get better.  This was followed by other sector-specific standards, TL 9000, AS9100, and ISO/TS 16949.  All of which had the common goal of delivering high quality product or service on time, thereby achieving customer satisfaction.  What many organizations miss or do not understand how they can realize true value from their certification.  This paper focuses on those aspects of ISO 9001:2000 that directly affect customer expectations regarding product or service quality and delivery. 

Discussion:

When ISO 9001:2000 was introduced the business world was given a solid, effective model for a quality management system.  When designed, developed, and implemented this system provides framework for assuring defined customer requirements, delivery of quality products or services in a timely manner, and that product/service management systems are improved on a continuous basis.  

Today, organizations are facing increasing competition from many fronts.  In response, they look at ways to squeeze more results from the dollar they spend.  This often translates in to reductions of manpower or trying to increase value from existing resources.  This paper addresses practical, effective, and proven ways to accomplish higher output from existing resources and ultimately increase value.

 

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