ISO 9000 Certification & ISO/TS 16949 Statistical Process Control

Management Sins Relative to Statistical Process Control

Abstract

Certification to ISO 9001 based International Quality Standards requires that management understand, document, implement and demonstrate the effectiveness of specific quality practices. When statistical techniques are used, it is imperative that they be used correctly. Statistical Process Control (SPC) is a statistical tool designed to assist operators in controlling a process.

Management must select the appropriate method, provide training and implementation and assure effectiveness. Independent, third-party evaluation of the quality system as part of the ISO 9001 or ISO/TS 16949 certification process will provide objective evidence relative to the success or failure of these efforts. When these evaluations indicate that the SPC program is in a state of nonconformity, it is often found that the root cause lies with management's failure to properly understand, support and manage the SPC process.

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