Key ISO 9001 objectives for heathcare

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Step three in utilizing the ISO 9001 framework for developing a healthcare quality management system involves establishing the improvement objectives. Below are examples of objectives set by one healthcare organization during their pursuit of ISO 9001 as a quality management system.

Sample Improvement Objectives

  • Improve Patient Satisfaction
    • Goal: Improve to 70th Percentile
    • Department Goal: Reduce Wait time for Outpatient Registration to < 4 minutes
  • Improve Patient Safety
    • Goal: Reduce Medication Error Rate to < .3%
    • Goal: Reduce fall rate to < 2.6 per 1,000 patient days

Note: Organizational/Hospital-wide objectives are then translated to related departmental, process, individual goals/objectives

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