ISO 9001:2000 - The intent of the
standard
ISO 9000 Standards
1.1a: …where an organization needs
to demonstrate its ability to consistently provide product (service)
that meets customer and applicable regulatory requirements…
The emphasis here is on the phrase “…consistently provide product
(service) that meets customer and applicable regulatory requirements…”
The process for achieving this is basically: design and implement a
quality management system; define customer (regulatory) requirements;
define and provide resources; produce product or deliver service in
accordance with previously defined requirements; monitor/measure to
assure continued conformance; improve.
Ultimately, there are three goals:
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Produce a quality product
(deliver a quality service) |
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Provide on-time delivery
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Do the first two at a profit
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If there is an effective management
system in place, one in which all workers (not just those in
the “quality” department) play a part, quality and on-time delivery
will take place. And, assuming other costs are controlled, and pricing
is correct, profits will occur.

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