ISO 9001 The Intent of Standard

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ISO 9001 Standards

1.1a: …where an organization needs to demonstrate its ability to consistently provide product (service) that meets customer and applicable regulatory requirements…

The emphasis here is on the phrase “…consistently provide product (service) that meets customer and applicable regulatory requirements…” The process for achieving this is basically: design and implement a quality management system; define customer (regulatory) requirements; define and provide resources; produce product or deliver service in accordance with previously defined requirements; monitor/measure to assure continued conformance; improve.

Ultimately, there are three goals:

  • Produce a quality product (deliver a quality service)
  • Provide on-time delivery
  • Do the first two at a profit

If there is an effective management system in place, one in which all workers (not just those in the “quality” department) play a part, quality and on-time delivery will take place. And, assuming other costs are controlled, and pricing is correct, profits will occur.

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