ISO 9001 as a Healthcare QMS

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When pursuing ISO 9001 as the healthcare quality management system, step five in the process involves developing a quality policy. Below is an example of one quality policy developed by an Ohio hospital that pursued ISO 9001 as a means of improving patient quality and over all hospital quality.

Sample Quality Policy

We will strive to be the leading provider of healthcare services in Southern Ohio. We will accomplish this through

  • Consistent compliance with all imposed requirements;
  • Our focus on Patient Safety and Satisfaction; and
  • Continual improvement of our products, services, and processes.

ISO 9001 offers a framework for healthcare quality management by which a hospital can manage all of the required healthcare quality certifications. Step four in the ISO 9001 process involves the diagramming of all processes in order to show the interactions. Diagramming enables the organization to visually evaluate processes from an organization perspective versus jus a department level.

Sample Process Interaction Diagram

Sample processes interaction diagram flowchart graphic