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ISO 9000 | ISO 9001 Standard graphic

ISO 9000 Certification & ISO/TS 16949

SPC in the United States

Sometime in the late sixties, manufacturing managers in the United States fell in love with Statistical Process Control. After all, wasn't it SPC that our foreign competitors used to beat us out of market share by producing products with "more quality"? 

What followed was millions of hours spent in SPC training classes and millions of control charts generated. But what was the result? In those few cases where management truly understood what SPC was all about, both the benefits and limitations, there were measurable gains.

Unfortunately, in many cases, all that resulted was a pile of charts and a growing sense of frustration on the part of the workers who were left to implement this new tool. In these later cases, SPC became nothing more than another means of keeping records, oftentimes just to satisfy those customer quality auditors that kept showing up every other week for system audits.



Download PDF Version: Linking ISO 9001:2000 Requirements to Product/Service Quality

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Abstract

Introduction of ISO 9001:2000

The Intent of ISO 9001:2000

The Requirements of ISO 9001:2000

Concluding comments on ISO 9001:2000

Appendix – Process auditing



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Additional Resources for ISO 9001

Linking ISO 9001:2000 requirements to Product/Service Quality

ISO 9001 & ISO/TS 16949 - Management Sins Relative to Statistical Process Control