Deriving Value from ISO 9001 QMS Whitepaper 

Whitepaper Abstract:

From the time the ISO 9000 series of quality management standards were released in 1987, there have been  concerns that certification of a quality management system did not necessarily assure stakeholders that conforming product or service would be delivered  to the customer on time.  These concerns continued  when the standards were revised in 1994 and again in 2000, and to a large extent, continue today.

What many organizations miss or do not understand is how they can realize true value from their certification.  This paper focuses on those aspects of ISO 9001:2000 that directly affect customer expectations regarding product or service quality and delivery.  (13 pages)

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